In May my wife got a new LG Venus through Verizon Wireless.
She liked the slider, and the touch
screen, and I'm sure the pink color didn't hurt anything.
The phone worked great for her until the middle of August, at
which point the phone separated into two pieces. We called
Verizon and since the phone was under the 1 year warranty,
they sent us out another phone.
The new arrived in 2 days, and we were able to activate it
and get Backup Assistant on it without any trouble. My wife
starting using the phone and within 10 minutes sections of
the screens would go white and thus be unreadable. The phone
would also lockup and the battery would have to be pulled in
order to temporarily fix it. I placed another call to Verizon
and learned that phones they send out for warranty replacements
are refurbished, so occasionally they do have problems.
They spent about 30 minutes or so trouble shooting, then
agreed to send her yet another phone.
Again, in two days, we received the phone, activated it, loaded
it with her contacts through Backup Assistant, and she started
using it. Within a few hours the phone did something very
crazy, it flipped the main screen upside down, and mirrored
it left to right. It also stopped receiving phone calls or text
messages. I called Verizon again, and spent over 2 hours of the
phone with them doing trouble shooting stuff. Eventually they
agreed the phone was junk. They offered to give us any
phone we wanted, brand new, up to the value of the Venus.
So the real question is... is the Venus a bad phone? Or is the
warranty service through Verizon just so bad they send out junk
refurbished phones and hope customers won't complain?
